THE APPLICATION’S ROLE
Make information easier to work with.
Summarises the inquiry and uses approved knowledge and product records to propose a draft, a request for information or human review.
SARTOAI PRODUCTS / CARIN
Carin
Your digital customer experience specialist
From a customer question to an answer with clear sources.
Bring product and support knowledge together and manage customer inquiries with sourced drafts, human review and resolution tracking.
Invited pilot · sign-in link sent to an invited email address.
carin.sartoai.com · If you do not have an account, select this product in your brief. The brief form does not send automatic access requests.
ACTUAL APPLICATION SCREENS
Explore the screens in detail.
Select an image to enlarge it. Example records in the verification archive are not real customer data.
THE NEED
What information should support the reply, and what needs a human handoff?
When product, sizing, care and support policies are scattered, preparing an answer takes longer. Exceptions and missing information need to reach the right person.
For whom?
Fashion brands, retailers and consumer support teams
WORKFLOW
From input to a team decision.
- 01
Check and approve product and support information.
- 02
Add the customer message and the context needed.
- 03
Review the sources, draft answer and missing information.
- 04
Approve the answer after human review and track resolution or handoff.
YOUR TEAM’S DECISION
Expertise and approval stay with your team.
Refund, payment and exception decisions remain with authorised people. WhatsApp/Instagram require separate account and connection setup; live channel connections are not enabled in the current pilot.
What can we measure in a pilot?
- Time to prepare a response draft
- Responses supported by sources
- Inquiries handed off for review and resolved
These are proposed measurement areas, not achieved performance results.
SARTOAI SOLUTIONS
How could this approach
fit your company?
Support topics, knowledge approvals, handoff and resolution rules.
Prepare a project brief for this areaA possible first pilot
Sourced drafting and human review for selected inquiry types.
Sources to assess together
Approved knowledge bases, product information and authorised support sources.
We assess permissions, data scope and connection feasibility with you before confirming an integration.
PREPARE FOR A CONVERSATION
Start by clarifying
your first need.
Which task is difficult, where does information get stuck, and which tools does your team use? Start with a short brief.
Prepare your briefDownload your brief or open it in your email app.